Legal
Privacy Policy
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LUMARA 360 (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through this website and our inquiry forms, how we use it, and the choices you have. By using this website or submitting an inquiry, you agree to the practices described below.
Information We Collect
When you submit an inquiry, contact form, or request through this website, we collect the information you choose to provide, which may include:
- Your name
- Your email address
- Your phone number, if you provide it
- Project details, such as property type, address, timeline, goals, and services of interest
- Other details you include in contact form submissions or communications with us
We collect this information only when you voluntarily submit it to us. We do not collect information from children under 13, and this website is not directed to children.
How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and questions
- Provide estimates, proposals, and pricing information
- Schedule appointments, discovery calls, and project walkthroughs
- Communicate with you about our services and ongoing projects
- Operate and improve our business and website
Service Providers
We may share your information with trusted service providers who help us operate our business, such as email delivery, messaging, scheduling, and website hosting services. These providers process information on our behalf to support business operations and are not permitted to use it for their own purposes. We do not sell your personal information.
Text Messaging (SMS) Consent
If you opt in to receive text messages from LUMARA 360, we use your mobile number and consent only to send you messages related to your inquiry, appointments, estimates, and our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
Data Security
We use reasonable administrative and technical safeguards designed to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security, but we are committed to protecting your information and reviewing our practices regularly.
Your Privacy Choices and Requests
You may request access to, correction of, or deletion of the personal information we hold about you, and you may update your communication preferences at any time. To make a privacy request, email us at info@lumara360.com. We will respond within a reasonable timeframe.
SMS Opt-Out Procedures
You can opt out of text messages from LUMARA 360 at any time by replying STOP to any message we send you. After you reply STOP, you will receive a brief confirmation and will not receive further text messages from us, except a final confirmation of your opt-out. You may also opt out by emailing us at info@lumara360.com or by calling 210-791-8441. For help, reply HELP to any message or contact us using the email address above.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at info@lumara360.com.
See also our SMS Terms & Conditions. This policy may be updated from time to time; the date above reflects the most recent revision.